Shipping and Returns
PROCESSING
Most orders are packed and shipped within 1-3 business days, excluding weekends and holidays. Please allow for additional processing time around major sales or during holidays.
DOMESTIC SHIPPING
We offer FREE STANDARD SHIPPING on all orders over $50.
You will receive tracking information when your order has been processed. Please allow 48 hours for tracking to update. If you need expedited shipping, contact us at hello@beancandlecompany.com.
TRANSIT TIME
Transit time does not include processing time (see above).
- Standard Shipping: 1-5 business days*
- Express Shipping: 1-2 business days*
*Please allow extra time for orders shipping to Alaska, Hawaii, APO/FPO destinations, and other U.S. territories.
FREQUENTLY ASKED QUESTIONS
Why won’t my tracking information update?
Sometimes because of the overwhelming amount of packages at shipping facilities, it may take longer to get every package scanned at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information.
*We at Bean Candle Co do not have any additional information other than what is already provided via the tracking information.
I think my package is lost - what do I do?
If your package has been marked delivered for more than 14 days, we recommend you reach our directly to the carrier for more information.
Can I change the shipping address on my order?
If you have not already received tracking information, there is a chance we can change your shipping address. Please reach out to hello@beancandlecompany.com for more information. If your package is already in transit, you will need to contact the carrier to help with rerouting your package.
Can I change the products or scents in my order?
If you have not already received tracking information, please reach out to hello@beancandlecompany.com for more help.
Can I cancel my order/get a refund?
Yes! We understand that circumstances can change. If you have not received tracking information, please reach out to hello@beancandlecompany.com for a refund. Refunds will take 3 to 10 business days to process, depending on your financial institution.
When will [product] be back in stock?
Soon! Please sign up for email notifications to learn when your favorite scents are back!One of my products arrived damaged - what do I do?
We are so sorry about this! If you purchased package protection, please reach out to us directly at hello@beancandlecompany.com within 7 days of delivery so we can process a replacement order.
My discount code didn't work! Or I forgot to put in my discount code!
Please email us at hello@beancandlecompany.com to let us know your order number and we can get this fixed for you. Orders placed outside any given promotional window are not eligible for a price adjustment.
Are you shipping wholesale orders?
Yes! Please reach out to hello@beancandlecompany.com for more information.REFUNDS + EXCHANGES
At Bean Candle Co all of our products are carefully inspected before they are shipped. Due to the nature of our products, they cannot be returned or refunded if used. Products damaged during shipment will be replaced if photographic proof of damage is submitted to Bean Candle Co within 7 days of delivery.
You may return your unused products for a full refund of your purchase price, less shipping and handling, within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at hello@beancandlecompany.com for further details.